Dynamics 365 Customer Service

Optimized service processes for the best possible customer experience with Copilot support
Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.
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Benefits
FAQ

Product information
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Intuitive Service Interface for Efficient Case and Knowledge Management
Omnichannel Communication for Seamless Customer Interaction
Boost Productivity: Manage Multiple Service Sessions in One Unified Workspace
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Benefits
vorteile
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Early problem resolution
Identify and resolve problems before they arise.
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Omni-channel support
Whether by email, phone, or social media, your customers enjoy seamless service across all communication channels.
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Language-independent support
With AI support, you can serve your customers in all languages.
referenzen
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"For many years, we have valued the fair and straightforward cooperation on an equal footing. The audius team knows how to present us with solutions that are not only good, but also tailor-made, even for challenging tasks. Especially in the Service Module of Microsoft Dynamics 365, but also in audius' own products, the application has always been able to scale with our growing demands and has made many users happy."

Jürgen Hernadi
Group IT-Director (CIO)
systemair

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KVD-Partnerlogo des Serviceverbands KVD, das die Mitgliedschaft und Zusammenarbeit im Bereich Service Management hervorhebt.
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Downloads
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Quick Guide
Die Top 3 Argumente für Microsoft Copilot!

Microsoft Copilot verbindet KI mit Ihren Unternehmensdaten und steigert so Effizienz und Kreativität. Dieser Guide zeigt drei Gründe, warum Copilot unverzichtbar für Ihre Service-Teams ist.

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FAQ
faq
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What is Dynamics 365 Customer Service and what benefits does it offer?

Dynamics 365 Customer Service provides a centralized platform that optimizes service processes, automates daily tasks, and increases customer satisfaction — enhanced with Copilot support.

How does Dynamics 365 Customer Service improve knowledge and case management?

The intuitive interface consolidates knowledge articles, case data, and automation tools in a single workspace. This enables agents to respond faster and handle complex tasks more efficiently.

What omnichannel features are included in Dynamics 365 Customer Service?

The solution supports customer communication via email, phone, chat, SMS, and social platforms such as Facebook, Twitter, and WhatsApp — all seamlessly integrated.

How does Copilot support service agents in their daily work?

Copilot assists with drafting replies, summarizing cases, searching knowledge bases, and resolving complex inquiries faster — boosting productivity and response quality.

Can service agents work on multiple cases at the same time?

Yes. With the multi-session workspace, agents can handle multiple service sessions simultaneously and switch between cases efficiently without losing context.

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audius | Sales

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With Copilot support, Dynamics 365 Sales is the intelligent solution for sales; supporting vendors and sales staff with customized instructions, and offering data-driven planning and analysis for all sales activities to help your sales managers manage all sales processes.

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With Copilot support, you achieve optimum resource utilization and sustainable cost reduction combined with greater customer satisfaction.
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Serdar Dedesah
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Microsoft Dynamics 365 for satisfied customers
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