Enhanced efficiency with a customer focus
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Microsoft Dynamics 365 is a holistic platform for smart business processes, customer focus, and perfect service that helps companies achieve all-round success. It has a module for every business case across the entire customer lifecycle – from initial marketing contact and expert sales to efficient project management and impressive service – and if you’re missing anything, audius will find the perfect add-on. Take advantage of our experience!
Perfect marketing starts with the individual customer and ensures a fully personalized customer experience. With Dynamics 365 Customer Insights, you can make customer interactions transparent and control activities with pinpoint accuracy.
If your sales department is below par, the whole company suffers from inadequate capacity utilization, poor sales, and lost opportunities. Dynamics 365 Sales optimally supports your sales team. Data-driven planning and analysis of sales activities give sales managers perfect control over sales processes.
Seeing the big picture in project management. With Microsoft Dynamics 365 Project Operations, we offer you intelligent project management throughout the entire project cycle. Plan, organize, and control your projects from a single application that gives you access to the entire project process – from lead generation, commissioning, and project implementation to invoicing.
Nothing impresses customers like optimized service processes – on the phone, on site, or in the self-service portal. Dynamics 365 Customer Service streamlines your day-to-day business, ensures an end-to-end digital service process, and boosts efficiency and customer satisfaction.
Your technical and other field services are your best advertisement and key to impressing customers. Efficient service management and smooth service processing not only delight your customers, but also ensure optimum resource utilization and cost savings.
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Zur Erreichung anspruchsvoller Wachstumsziele strebt die DPG eine übergreifende Digitalisierung aller Geschäftsbereiche an. Als zentrales Werkzeug der Arbeit der DPG steht die eigens entwickelte DPG PrüfApp. Die Integration dieser in eine neue Lösungslandschaft aus bewährter Standardsoftware schafft umfassenden Nutzen.
Moderne Technologien im technischen Außendienst steigern Effizienz und Kundenzufriedenheit. Mit diesem Self-Check prüfen Sie den Digitalisierungsgrad Ihres Field Services und erhalten erste Handlungsempfehlungen.
Microsoft Copilot verbindet KI mit Ihren Unternehmensdaten und steigert so Effizienz und Kreativität. Dieser Guide zeigt drei Gründe, warum Copilot unverzichtbar für Ihre Service-Teams ist.
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FAQ
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Microsoft Dynamics 365 is an integrated cloud platform comprising a range of business applications for sales, customer service, marketing, finance, and operations. It offers a holistic solution for optimizing business processes and increasing efficiency.
Microsoft Dynamics 365 is a holistic solution that enables seamless integration of business processes. By connecting different business areas such as sales, marketing, and customer service, Dynamics 365 provides an all-round view of customers and business processes, leading to improved decision-making.
The continuity provided by Dynamics 365 ensures that all areas of the company are interconnected. Data can be exchanged seamlessly between different applications, facilitating efficient collaboration and cutting the time needed to respond to customer inquiries.
Microsoft Dynamics 365 from the cloud offers flexible scalability, automatic updates, improved security through encryption, and access from different devices and locations. It also enables better utilization of resources and greater flexibility for companies.