Dynamics 365 Customer Insights

audius | Dynamics 365 Marketing
Intelligently controlled customer communication
Increase the impact of your marketing with a personalized customer experience across all touchpoints. Benefit from structured workflows and closer customer engagement to strengthen your brand's positioning against competitors.
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Increased Marketing Productivity and Better Sales Alignment with Dynamics 365 Customer Insights
All Marketing Tools in One Platform – From Email to Events with Dynamics 365 Customer Insights
Seamless Integration with the Microsoft Ecosystem for Unified Marketing and Service Processes
Central, Flexible Marketing Platform with Comprehensive Tools, Automation, and GDPR-Compliant Data Management
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AI-based content optimization
Discover new content ideas for your customer journey with AI support.
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Holistic integration of company data
All business and company data is integrated from various platforms.
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Real-time personalization
AI analyzes customer behavior and preferences to deliver personalized content and offers in real time.
Kundenstimme von Jerome Drees, Leiter IT bei ver.di Bildung + Beratung gGmbH

"audius supported us with the introduction of Dynamics 365 Sales and Customer Insights. With an agile project approach, it was possible to adapt the solutions to our industry-specific requirements in a taregeted manner. The collaboration with audius was very pleasant and we are looking forward to future joint projects."

J. Drees
Head of IT
ver.di Bildung + Beratung gGmbH

iTSM Consulting GmbH Logo

"In close cooperation with audius GmbH, iTSM Consulting GmbH carried out a successful migration from HubSpot to Dynamics 365. audius GmbH provided us with excellent support during the implementation and data migration, helping us to make our sales and marketing activities even more efficient. Particularly noteworthy is the significant improvement of our sales process through the introduction of automated customized workflows and a new approval process."

Romuald Podyma
Manager of Sales & Operations Office
iTSM Consulting GmbH

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What is Dynamics 365 Customer Insights and what value does it provide?

Dynamics 365 Customer Insights is a unified customer data and marketing platform that enables personalized customer engagement. It boosts marketing impact, streamlines workflows, and helps build stronger long-term customer relationships.

What features does Dynamics 365 Customer Insights offer for modern marketing?

The platform brings together key marketing tools such as email marketing, lead management, customer interaction tracking, event organization, surveys, A/B testing, content production, and real-time performance dashboards.

How does Dynamics 365 Customer Insights improve collaboration between marketing and sales?

With centralized data, shared KPIs, and aligned workflows, the solution enables seamless collaboration. Leads can be handed over, tracked, and processed more efficiently across teams.

How does Dynamics 365 Customer Insights integrate with other Microsoft solutions?

It integrates seamlessly with Dynamics 365 Sales, Customer Service, and the broader Microsoft 365 ecosystem. This creates end-to-end marketing, sales, and service processes across the entire customer journey.

How does Dynamics 365 Customer Insights support data protection and GDPR compliance?

Through centralized data management, unified approval processes, automated workflows, and secure hosting in the Microsoft Cloud, the platform ensures safe and GDPR-compliant handling of customer data.

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audius | Sales

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With Copilot support, Dynamics 365 Sales is the intelligent solution for sales; supporting vendors and sales staff with customized instructions, and offering data-driven planning and analysis for all sales activities to help your sales managers manage all sales processes.

Dynamics 365 Customer Service

Support your service staff with the ideal software solution! By simplifying and automating day-to-day business activities, Dynamics 365 Customer Service boosts employee effectiveness and increases customer satisfaction.
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Profile picture for user Serdar Dedesah
Head of Sales Software Division
Products & Services
Serdar Dedesah
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Microsoft Dynamics 365 for satisfied customers
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